Free Priority Shipping On All Orders Over $75
Our holiday shipping deadlines are provided by USPS. The last date for shipping this year is December 17th.
We take great pride as a small business and in the world of Amazon to make sure your order gets packed up and shipped out as quickly as possible. In most cases, your order is packed, shipped and dropped off at the post office within the hour by one of our owners or team members.
All online orders ship out same day Monday through Friday if they are placed before 4:00p. Any orders received after 4:00p on Friday and before 11:00a on Saturday will be sent out on Saturday morning prior to the post office closing at noon.
Any orders after those cutoffs will be shipped out first thing Monday morning.
We ship all items via USPS as the post office is one door down from our shop. Once your order is shipped, you will receive an automated tracking number (keep an eye on your junk/spam folder) to the email provided and your item will be walked next door to the post office by an owner or team member.
If you are in the state of Georgia or region, you will typically receive your item the next day during regular shipping windows. Just as fast if not faster than the big guys! Orders made during holiday shipping windows will take an extra day or two. Beyond that, most orders are received within 2-3 business days.
We do our best to get your order and items packaged and sent out to you quickly, but we’re definitely human and rely on humans at the post office to ship your order. We take immense pride in being able to get your order out the door as quickly as possible. Thank you for shopping from an independent small business and not a bajillion dollar company.
We can't be responsible for packages marked as Delivered.
Once a package is delivered, there’s almost never any further information available to us as the shipper. You are welcome to email us and we’ll do everything we can to help but we’re looking at the same information and tracking that we provided to you. The best bet is to reach out directly to USPS with the tracking number provided as they can dig in and give you more information or context.
Please keep an eye out if you know mail theft is an issue in your area or if someone at your address or a neighbor may have collected your mail for you.
Occasionally we will see that an order is marked as “Delivered” and actually shows up a few days later. This usually happens because the post office inadvertently marks it as delivered in their system when it is in fact still en route.
In the case of mail that is 100% lost, keep in mind that USPS Priority Mail automatically includes insurance up to $50. Visit USPS File a Claim (for Insured Packages) or USPS Missing Mail Report (for uninsured/First Class).
Lost or Stolen Package.
If after talking to USPS and your package still has not shown up within 7 business days of shipping, we will work with you to find a solution. As a small business we simply can’t immediately replace every package that gets stolen or delayed during the shipping process. This is why we ask for a 7 day window to ensure that your package doesn’t show up later via the post office, or with a neighbor who accidentally received it, or any other scenario. We’ve been doing this for 5 years and 99.7% of the time when a package hasn’t shown up, there is a delay, or an issue as described above, the package shows up within the next couple of days. Our goal is to get you taken care of and the items you ordered into your hands but as a small business we ask for the courtesy of a few days to let USPS sort things out on their end before we start exploring replacement options.